Reps should make a good faith effort to sell our products, and be professional and courteous to all customers. This will be handed on a case-by-case basis, but reps that continually aren't meeting sales targets are subject to termination. If reps are getting continual payment for a customer, we expect that the rep does continuous work in order to establish and maintain a great working relationship with a customer. If a customer reaches out to place an order directly, we'll take the order, and the rep will get credit. However, if we notice a trend of this - where it seems that the rep isn't working on a continual basis to promote our brands, we will reach out to the rep. If changes don't occur, we will reach out to the Principle of the rep group. If the problem continues to occur, we reserve the right to bring this account in house.
We expect a rep to make a minimum of 3 orders a month on average, and we will track orders on a quarterly basis. If you have 9 or more orders in a quarter - great! If not, this seems to point to a larger issue that needs to be addressed, and this will result in a call with Glo's sales director, the rep, the rep's Principle, and Hagan in an attempt to resolve the issue. If the issue occurs for two quarters in a row, or occurs with more than one-third of a rep group in a quarter, the group will be subject to termination.